Make a complaint
Email us with who you are, what the complaint is about (for a Report, the business name and ABN), and what you would like us to do. We acknowledge every complaint within 2 business days.
Complaints and Dispute Resolution
Last updated: 9 October 2026
TradesField handles complaints and disputes fairly and promptly.
Who this applies to
Customers, vendors who submit information through TradesField, and businesses we report on. It covers our Services, how we handle personal information, and the content of a Construction Background Report or TradesField Rating.
How to make a complaint
Email [email protected] with who you are, what the complaint is about (for a Report, the business name and ABN), and what you would like us to do. To ask what we hold about you or your business, or to correct it, email [email protected]. There is no charge.
What happens next
- We acknowledge your complaint within 2 business days.
- We investigate and respond in writing within 30 days, with our decision and reasons. If we need longer, we will tell you why and when to expect a response.
- Where information is inaccurate, out of date or incomplete, we correct it.
Complaints about a Report
We check the complaint against the source record. If our Report is wrong, we correct it. If the source record is wrong, we tell you which authority to contact.
If you are not satisfied
Reply to our response to ask for an internal review. For complaints about personal information, you can also contact the Office of the Australian Information Commissioner at www.oaic.gov.au. This process does not limit your rights under the Australian Consumer Law.
See also our Privacy Policy and Terms of Service.